One AI-Powered Entry Point for All of Healthcare

Most AI stops at the phone. AI Front Door goes further, inbound and outbound, every channel, any topic, start to finish. Powered by Polaris.

Digital
Front Door

AI
Front Door

Patient Interactions Reinvented

AI that reaches beyond the four walls, and resolves instead of deflects

Omni-Channel

One AI, every channel: voice, SMS, chat, or app, without ever losing the conversation.

Voice
SMS/Text
Web Chat
App Integration
Modality Transitions

Omni-Topic

No more topic-locked IVRs. One AI that handles any clinical or administrative request, start to finish.

Scheduling
Nurse Triage
Medical Records
Prescription Renewal
All Best Actions

Relationship First

Every interaction gets more personal, because the AI never forgets.

Knows your history
Builds relationships
Infinite patience
Unlimited memory

Caregiver in the Loop

The AI handles the calls and updates, so your care team stays in the loop — effortlessly.

Contacts patient for authorization
Calls to discuss patient’s diagnosis
Gives inpatient status updates
Nudges caregivers about member medications

External Relations

Most systems stop at the front door. Ours doesn’t — it coordinates MRIs, DME, and homecare on the patient’s behalf.

Schedules external MRI
Calls your employer
Coordinates DME delivery
Arranges homecare
Coordinates with PCP office

AI Patient Advocate

The AI that shows up for patients before visits, answers questions, and follows up after.

Preps you for your visit
Answers routine questions
Follows up after every encounter
Listens in on your visits
Closes care gaps proactively

Beyond the Digital Front Door

The digital front door promised a single point of entry. AI Front Door delivers on that promise with an intelligent agent that handles scheduling, triage, education, caregiver coordination, and follow-up — Delivering Care – not just navigation.

Digital Front Door

Old ways of search, chatbots, and navigation tools

AI Front Door

A personal AI agent delivering care

Omni-channel: voice, SMS, chat, app, web
Omni-topic: scheduling, triage, education, billing
Knows patient history, builds relationship over time
Coordinates with caregivers and family members
Proactive outreach, not just reactive support
Takes Actions, not just notes

See It in Action: The Memory Call

AI Front Door remembers every interaction. When the agent calls a patient the second time, it picks up where it left off. No repetition. No starting from scratch. It knows the patient’s history, preferences, and open items from the last conversation.

This example shows a follow-up call where the agent references a previous conversation about medication side effects. The patient doesn’t have to re-explain anything. The AI remembers and continues the care relationship.

Relationship First

Empathetic with perfect memory

The AI remembers about the patient and builds a relationship.

Omni-Topic

All Care Topics In Scope

No more topic-locked IVRs. One AI that handles any clinical or administrative request, start to finish.

Caregiver in the Loop

Proactively Informs & Educates

AI Front Door proactively informs and educates caregivers, family members, and care teams to keep everyone aligned on the patient’s care plan and status updates.