One AI-powered Entry Point for All of Healthcare
Most AI stops at the phone. AI Front Door goes further. Inbound and outbound, every channel, any topic, start to finish. Powered by Polaris 5.0.
Digital
Front Door
Powered by IVR
AI
Front Door
Powered by Polaris
Patient Interactions Reinvented
Omni-Channel
- Voice
- SMS/Text
- Web Chat
- App Integration
- Modality Transitions
No more topic-locked IVRs. One AI that handles any clinical or administrative request, start to finish.
- Scheduling
- Nurse Triage
- Medical Records
- Prescription Renewal
- All Best Actions
Every interaction gets more personal, because the AI never forgets.
- Knows your history
- Builds relationships
- Infinite patience
- Unlimited memory
- Contacts patient for authorization
- Calls to discuss patient’s diagnosis
- Gives inpatient status updates
- Nudges caregivers about member medications
Most systems stop at the front door. Ours doesn’t — it coordinates MRIs, DME, and homecare on the patient’s behalf.
- Schedules external MRI
- Calls your employer
- Coordinates DME delivery
- Arranges homecare
- Coordinates with PCP office
The AI that shows up for patients before visits, answers questions, and follows up after.
- Preps you for your visit
- Answers routine questions
- Follows up after every encounter
- Listens in on your visits
- Closes care gaps proactively
Beyond the Digital Front Door
The digital front door promised a single point of entry. AI Front Door delivers on that promise with an intelligent agent that handles scheduling, triage, education, caregiver coordination, and follow-up — delivering care, not just navigation.
Digital Front Door
- Website search and symptom checkers
- Appointment scheduling links
- Static FAQ chatbots
- Portal navigation
- One-size-fits-all experience
- Takes notes
- Omni-channel: voice, SMS, chat, app, web
- Omni-topic: scheduling, triage, education, billing
- Knows patient history, builds relationship over time
- Coordinates with caregivers and family members
- Proactive outreach, not just reactive support
- Takes Actions, not just notes
Hear the unique healthcare skills our AI agents have from real de-identified calls
Scheduling
Schedule Sick Visit
additional features
Same-day vs next-day triage based on symptom acuity
Offers telehealth slot if symptoms telehealth-eligibleOffers telehealth slot if symptoms telehealth-eligible
Escalates to triage nurse if red-flag symptoms detected mid-scheduling
Schedule AWV (Annual Wellness Visit)
additional features
Validates Welcome-to-Medicare vs Initial vs Subsequent AWV eligibility (12-month clock)
Detects Medicare Advantage vs Traditional Medicare for coding implications
Blocks AWV if recent hospital discharge < 30d (flag TCM instead)
Schedule New Patient Appointment
additional features
Same-day vs next-day triage based on symptom acuity
Offers telehealth slot if symptoms telehealth-eligible
Escalates to triage nurse if red-flag symptoms detected mid-scheduling
Appointment Reminder / Pre-Visit Outreach
Capture Cancellation Reason
additional features
Structured taxonomy (illness, work, transport, forgot, no-longer-needed)
Flags “no longer needed” for provider review (panel attrition signal)
Offers telehealth if transport is the blocker
Crisis / Suicidal Ideation Detection
additional features
Detects ideation phrases reliably + minimize false negatives
Bridges to 988 or on-call crisis team per policy
Registration / Pre-Visit / Forms
additional features
Address validation
Post-Discharge / Post-Op Follow-Up
Medication reconciliation post-discharge
additional features
Compares discharge med list vs pre-admission → identify stopped/changed/new
Catches “still taking old BP med AND new one” duplication
Helps with documented meds and defers to clinical team only when necessary
Colonoscopy post-procedure
additional features
Post-polypectomy bleeding screen, abdominal pain/distension
Delivers pathology result per disclosure rules (benign vs suspicious → defer)
Schedules surveillance interval based on polyp guidelines
Results (Labs / Imaging / Pathology)
Normal result read-back
additional features
Plain-language “your result is in the normal range”
Offers reference range + patient’s value
Recommend lifestyle/recheck interval per guideline
additional features
Borderline / slightly abnormal result delivery
Contextualizes results and encourages postive lifestyle changes
Never alarms/ offers MD message option
The Pioneering Health Systems Implementing AI Front Door
