Products/ AI Call Supervisor
AI Call Supervisor
Solution
Every call center has a quality program, and almost every one works the same way. A supervisor samples a handful of calls, scores them against a checklist, and hopes the sample represents the rest. It never does.
AI Call Supervisor listens to every call, made by a human, a Hippocratic agent, or another company’s AI. It evaluates each one for what actually matters: compliance, clinical errors, emotional intelligence, what the caller wanted, and whether they got it. It is a horizontal layer across the entire suite, one performance measurement system for humans and AIs alike. Problems that used to surface in next quarter’s audit surface the same day, on every call, not a sample.
Use Cases
• Compliance Detection
• Clinical Error Detection
• Agent EQ Analysis
• Intent Detection
• Resolution Rate Detection
• Supervise Other AIs
+ more
Features
• Reviews every call, not a sample: human calls, Hippocratic agents, and third-party AIs under one measurement standard
• Compliance detection flags regulatory and script violations as they happen
• Clinical error detection catches medically consequential mistakes for review
• Agent EQ analysis scores empathy and tone
• Intent detection identifies what the caller actually needed
• Resolution rate detection measures whether they got it, turning “how are our calls going” from a quarterly audit question into a live dashboard