Products/ AI Anti-abrasion
AI
Anti-abrasion
Solution
Every program a health plan runs wants a piece of the member’s phone. The care manager calls about a medication. The quality team calls about a mammogram. A vendor calls about a survey. Each program is doing its job, and together they are teaching the member to stop answering. That over-contact has a name, abrasion, and it costs real money in complaints, opt-outs, and members who quietly leave.
AI Anti-abrasion is the traffic controller for every outreach across the organization. It maintains a single record of every contact across all programs and platforms, human, AI, and vendor, and uses it to decide who gets called, when, and about what. Instead of six calls a week from six programs, the member gets one well-timed conversation that carries everything, plus the occasional call with no agenda at all except getting to know them.
Use Cases
• Global Contact Intelligence
• Monitor Contacts Across All Platforms
• Birthday Get-to-Know-You Calls
+ more
Features
• Global contact intelligence: one ledger of every touch across all programs, channels, and platforms, including contacts made outside the Hippocratic suite
• Contact caps and spacing rules so no member is over-contacted
• Consolidation, so one conversation carries several programs’ work instead of each program placing its own call
• Prioritization by clinical urgency when programs compete for the same member
• Relationship-building touches, like birthday get-to-know-you calls, that make the next outreach a call from someone the member knows