Orchestrators / Payor / AI Network Mgmt

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Section 01

Problem

An inaccurate provider directory creates two problems: delayed care and unnecessary cost.

Provider information changes constantly. Panels close, practices leave networks, and office hours change. When those updates go unnoticed, members reach dead ends instead of care—creating a poor experience, an access failure, and regulatory exposure for the plan.

The same problem drives avoidable medical spend. Without timely guidance, members may receive treatment in a high-cost hospital setting when an appropriate, lower-cost in-network option is available.

AI Network Management verifies provider availability at scale, identifies appropriate sites of care, and helps members navigate and rebook before the claim is filed.

The result is better access for members, more accurate network information, and lower costs for the plan.

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Section 02

Use Cases

  • Provider Directory
  • Infusion Site of Care
  • Imaging Site of Care
  • Ambulatory Site of Care
  • Dialysis Site of Care
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Section 03

Features

Features:

  • Provider Directory skill with External IVR Navigation supervisor model — navigates pharmacy, lab, and provider-office phone trees and front-desk gatekeepers unattended.
  • Structured form fill and response recording for directory data.
  • Provider Match / Continuity of Care supervisor model.
  • In-network doctor determination at 99% and in- vs. out-of-network co-pay calculation at 97%.
  • Interlinked RAG to explain benefits and site-of-care cost in plain language in a single turn.
  • Provider lookup with slot retrieval and confirm-before-booking so the lower-cost site is booked in the same call (Advanced Scheduling 99.44%).
  • Health Literacy supervisor model.
  • Multi-call Memory.

Potential features:

  • Directory-discrepancy flagging with audit trail.
  • Appointment rebooking to redirected sites.
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Section 04

ROI

Cost reduction: Provider Directory — ~10K provider offices called, savings of ~$500K.
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Section 05

Demo Calls

Smart Provider Match.mp3
Treatment Next Steps V4.mp3