Orchestrators / Life Sciences / Med Tech / AI Patient Support
Supports device patients with activation, RPM compliance, companionship, and cost / access help.
Activation and onboarding calls, setup walk-through, confusion resolution, why-it-was-prescribed education; RPM compliance outreach that re-engages non-transmitting patients; companionship check-ins; cost and access help (coverage, resupply, replacement logistics); troubleshooting triage with structured product-complaint capture; caregiver loop-in; escalation to clinical or technical teams.
Utilization and reimbursement: RPM and therapy revenue depend on daily use and transmission days – re-engagement outreach protects the annuity a sale was supposed to create.
Churn: Supported patients keep using therapy (device therapy check-in programs run at ~47% connect on hard-to-reach populations, measured Jul 2026). Complaint intake arrives structured and report-ready instead of lost in a support queue.
A device that sits in a drawer generates a return, a churned patient, and no evidence – and patients put devices in drawers for small, human reasons: setup confusion, a scary error message, a strap that irritates, a bill nobody explained. This product owns the relationship after the box arrives. It walks the patient through activation, notices when transmissions stop and calls before the habit is gone, fixes the cost or supply issue behind the drop-off, and captures the complaint in the structure quality teams need.
