Polaris 5.0 is here: Built on 180m+ patient interactions, outperforms every major model.

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Life Sciences

The Safest and Most Compliant AI Agents for Life Sciences

Our AI platform powers every workflow across Pharma, MedTech, and Diagnostics

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Polaris 5.0: Preview Safety Benchmarks

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Listen to these 5 Real De-identified Calls from 180 million+ Clinical Interactions.

Clinical Trials

Hear how our AI agent enrolls and onboards trial patients seamlessly even for Spanish

Patient Services

AI agent proactively supports MS patients across onboarding, adherence, and ongoing care.

Medical Device Companion

Hear how our AI agent is able to navigate complex medical device navigation

Medical Affairs

Hear how our AI agent informs HCPs on guidelines and methods to diagnose and test for PNH.

Field Sales

Hear how our AI agent is able to provide disease education in a compliant manner.

Trusted By Leading Life Sciences Companies

& 50+ Global Healthcare Partners

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Use Case Library

Clinical Trials

Accelerate enrollment. Reduce site burden. Improve retention.

​​Participant Prescreening

Prescreen for eligible participants, assess fit against multiple trials, and accelerate enrollment timelines.

Clinical Trials

Informed Consent Education

Guide participants through consent, explain study expectations, and confirm understanding before enrollment.

Clinical Trials

Visit Coordination & Scheduling

Remind participants of visits and procedures, explain preparation steps, and reduce missed appointments.

Clinical Trials

Participant Follow-Up & ePRO

Monitor symptoms, collect study updates, and escalate potential safety issues between visits.

Clinical Trials

Study Support for Sites

Answer participant questions, reinforce protocol adherence, and escalate to clinical staff when needed.

Clinical Trials

Patient Support & Hub Services

Accelerate enrollment. Reduce site burden. Improve retention.

Patient Assistance Program Enrollment

Screen patients for eligibility, explain available financial assistance options, and support enrollment through approved workflows.

Patient Support

Therapy Onboarding & Education

Deliver approved educational content, reinforce appropriate product use, and support patients during therapy initiation.

Patient Support

Insurance & Reimbursement Support

Verify coverage, assist with benefits investigation and prior authorization, and route patients to reimbursement solutions.

Patient Support

Pharmacy Access Coordination

Confirm product availability at local pharmacies and guide patients to alternate access pathways when needed.

Patient Support

Caregiver Navigation & Support

Help caregivers navigate next steps for care, referrals to support services, and connecting to appropriate channels for help.

Patient Support

HCP & Field Engagement

Accelerate enrollment. Reduce site burden. Improve retention.

PSP/PAP Program Updates

Educate HCPs on patient support/access programs (PSP/PAP), share product/program updates, and provide updated resources.

HCP Engagement

Coverage & Affordability Support

Answer reimbursement and prior authorization questions, triage benefits issues, and help resolve coverage barriers to therapy.

HCP Engagement

Product & Clinical Education

Provide approved clinical education (dosing, safety, administration) and respond to product-specific questions from HCPs.

HCP Engagement

Patient Journey Navigation

Help HCP offices navigate next steps for patients — referrals to support services, onboarding to programs, reminders, and follow-ups.

HCP Engagement

Adverse Event Intake & Escalation

Collect detailed adverse event reports from HCPs, confirm required details, and escalate appropriately per pharmacovigilance processes.

HCP Engagement

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Medical Affairs & Med Info

Accelerate MI response. Support evidence generation. Enable MSLs.

MSL HCP Engagement

Support MSLs in educating HCPs on disease state, clinical data, and treatment landscapes through compliant, scalable outreach.
Medical Affairs
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Medical Information Response

Draft compliant MI responses to HCP inquiries, triage by complexity, and maintain response consistency at scale.
Medical Affairs
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Clinical Data Dissemination

Share new clinical data, publications, and congress highlights with HCPs through personalized, compliant outreach.
Medical Affairs
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Real-World Evidence & PRO Collection

Conduct longitudinal patient follow-up calls to collect patient-reported outcomes, quality of life data, and real-world evidence.
Medical Affairs
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KOL & Advisory Board Support

Coordinate with key opinion leaders, support advisory board logistics, and facilitate post-event follow-up communications.
Medical Affairs
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Pharmacovigilance & Safety

Detect adverse events. Ensure compliance. Protect patients.

AE detection and Product Complaint processing

Accurate intake of all AEs and PQCs, ensuring complete data elements for reporting to safety databases
Safety
Medical first aid kit with a shield and checkmark symbolizing safety and health protection

Post-Market Safety Surveillance

Conduct proactive outreach to patients on marketed therapies to monitor for safety signals and collect post-market data.
Safety
Medical first aid kit with a shield and checkmark symbolizing safety and health protection

Safety Signal Escalation

Apply deterministic guardrails to detect safety-critical language in real-time and escalate immediately to clinical/PV teams.
Safety
Medical first aid kit with a shield and checkmark symbolizing safety and health protection

REMS Program Compliance

Ensure patients receive required REMS education, confirm understanding of risk information, and document compliance.
Safety
Medical first aid kit with a shield and checkmark symbolizing safety and health protection

Quality & Audit Readiness

Maintain full conversation transcripts, audit trails, and de-identified records for regulatory inspection readiness.
Safety
Medical first aid kit with a shield and checkmark symbolizing safety and health protection
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Access, Adherence & REMS

Remove coverage barriers. Improve persistence. Support REMS.

Adherence & Refill Outreach

Proactively remind patients of refills, confirm pharmacy fulfillment, and address access barriers impacting adherence.
Access & Adherence
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Benefits Verification & PA Support

Automate initial benefits verification, assist with prior authorization submissions, and reduce time-to-therapy-start.
Access & Adherence
User profile icon with a heart rateECG line indicating health monitoring

Copay & Financial Assistance Navigation

Guide patients through copay programs, manufacturer assistance, and foundation funding options to reduce out-of-pocket costs.
Access & Adherence
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Therapy Persistence Monitoring

Track patients through therapy milestones, intervene proactively at high-dropout risk points, and report persistence metrics.
Access & Adherence
User profile icon with a heart rateECG line indicating health monitoring

Patient-Reported Outcomes & Satisfaction

Collect structured PRO data, therapy satisfaction surveys, and quality-of-life measures through conversational outreach.
Access & Adherence
User profile icon with a heart rateECG line indicating health monitoring

Clinical Trials

Accelerate enrollment. Reduce site burden. Improve retention.

​​Participant Prescreening

Prescreen for eligible participants, assess fit against multiple trials, and accelerate enrollment timelines.

Clinical Trials

Informed Consent Education

Guide participants through consent, explain study expectations, and confirm understanding before enrollment.

Clinical Trials

Visit Coordination & Scheduling

Remind participants of visits and procedures, explain preparation steps, and reduce missed appointments.

Clinical Trials

Participant Follow-Up & ePRO

Monitor symptoms, collect study updates, and escalate potential safety issues between visits.

Clinical Trials

Study Support for Sites

Answer participant questions, reinforce protocol adherence, and escalate to clinical staff when needed.

Clinical Trials

Patient Support & Hub Services

Accelerate enrollment. Reduce site burden. Improve retention.

Patient Assistance Program Enrollment

Screen patients for eligibility, explain available financial assistance options, and support enrollment through approved workflows.

Patient Support

Therapy Onboarding & Education

Deliver approved educational content, reinforce appropriate product use, and support patients during therapy initiation.

Patient Support

Insurance & Reimbursement Support

Verify coverage, assist with benefits investigation and prior authorization, and route patients to reimbursement solutions.

Patient Support

Pharmacy Access Coordination

Confirm product availability at local pharmacies and guide patients to alternate access pathways when needed.

Patient Support

Caregiver Navigation & Support

Help caregivers navigate next steps for care, referrals to support services, and connecting to appropriate channels for help.

Patient Support

HCP & Field Engagement

Accelerate enrollment. Reduce site burden. Improve retention.

PSP/PAP Program Updates

Educate HCPs on patient support/access programs (PSP/PAP), share product/program updates, and provide updated resources.

HCP Engagement

Coverage & Affordability Support

Answer reimbursement and prior authorization questions, triage benefits issues, and help resolve coverage barriers to therapy.

HCP Engagement

Product & Clinical Education

Provide approved clinical education (dosing, safety, administration) and respond to product-specific questions from HCPs.

HCP Engagement

Patient Journey Navigation

Help HCP offices navigate next steps for patients — referrals to support services, onboarding to programs, reminders, and follow-ups.

HCP Engagement

Adverse Event Intake & Escalation

Collect detailed adverse event reports from HCPs, confirm required details, and escalate appropriately per pharmacovigilance processes.

HCP Engagement

Add button green rounded square with a black plus sign indicating to add a new item

Medical Affairs & Med Info

Accelerate MI response. Support evidence generation. Enable MSLs.

MSL HCP Engagement

Support MSLs in educating HCPs on disease state, clinical data, and treatment landscapes through compliant, scalable outreach.
Medical Affairs
Add button green rounded square with a black plus sign indicating to add a new item

Medical Information Response

Draft compliant MI responses to HCP inquiries, triage by complexity, and maintain response consistency at scale.
Medical Affairs
Add button green rounded square with a black plus sign indicating to add a new item

Clinical Data Dissemination

Share new clinical data, publications, and congress highlights with HCPs through personalized, compliant outreach.
Medical Affairs
Add button green rounded square with a black plus sign indicating to add a new item

Real-World Evidence & PRO Collection

Conduct longitudinal patient follow-up calls to collect patient-reported outcomes, quality of life data, and real-world evidence.
Medical Affairs
Add button green rounded square with a black plus sign indicating to add a new item

KOL & Advisory Board Support

Coordinate with key opinion leaders, support advisory board logistics, and facilitate post-event follow-up communications.
Medical Affairs
Add button green rounded square with a black plus sign indicating to add a new item
Medical first aid kit with a shield and checkmark symbolizing safety and health protection

Pharmacovigilance & Safety

Detect adverse events. Ensure compliance. Protect patients.

AE detection and Product Complaint processing

Accurate intake of all AEs and PQCs, ensuring complete data elements for reporting to safety databases
Safety
Medical first aid kit with a shield and checkmark symbolizing safety and health protection

Post-Market Safety Surveillance

Conduct proactive outreach to patients on marketed therapies to monitor for safety signals and collect post-market data.
Safety
Medical first aid kit with a shield and checkmark symbolizing safety and health protection

Safety Signal Escalation

Apply deterministic guardrails to detect safety-critical language in real-time and escalate immediately to clinical/PV teams.
Safety
Medical first aid kit with a shield and checkmark symbolizing safety and health protection

REMS Program Compliance

Ensure patients receive required REMS education, confirm understanding of risk information, and document compliance.
Safety
Medical first aid kit with a shield and checkmark symbolizing safety and health protection

Quality & Audit Readiness

Maintain full conversation transcripts, audit trails, and de-identified records for regulatory inspection readiness.
Safety
Medical first aid kit with a shield and checkmark symbolizing safety and health protection
User profile icon with a heart rateECG line indicating health monitoring

Access, Adherence & REMS

Remove coverage barriers. Improve persistence. Support REMS.

Adherence & Refill Outreach

Proactively remind patients of refills, confirm pharmacy fulfillment, and address access barriers impacting adherence.
Access & Adherence
User profile icon with a heart rateECG line indicating health monitoring

Benefits Verification & PA Support

Automate initial benefits verification, assist with prior authorization submissions, and reduce time-to-therapy-start.
Access & Adherence
User profile icon with a heart rateECG line indicating health monitoring

Copay & Financial Assistance Navigation

Guide patients through copay programs, manufacturer assistance, and foundation funding options to reduce out-of-pocket costs.
Access & Adherence
User profile icon with a heart rateECG line indicating health monitoring

Therapy Persistence Monitoring

Track patients through therapy milestones, intervene proactively at high-dropout risk points, and report persistence metrics.
Access & Adherence
User profile icon with a heart rateECG line indicating health monitoring

Patient-Reported Outcomes & Satisfaction

Collect structured PRO data, therapy satisfaction surveys, and quality-of-life measures through conversational outreach.
Access & Adherence
User profile icon with a heart rateECG line indicating health monitoring
+100 Use Cases

Life Sciences Executive Advisory Panel

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Jim Meyers
Former Chief Commercial Officer at Gilead Sciences

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Dr. Jessica Shen, M.D.
Senior Vice President and Global Head of Quality, R&D at Takeda

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Michael Norton
Former Head of Global Medical Affairs at AbbVie   

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Dave Pierce
Former President, MedSurg. Endoscopy, and Urology at Boston Scientific

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Dr. Rick Klausner, M.D. Founder and Co-Chair of Altos Labs

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Our Partner

Read Announcement

Our proprietary Polaris architecture for Life Sciences is a novel 5.0T parameter constellation architecture where specialized support models increase safety, compliance, and accuracy.

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  • Excerpt from a real patient call, de-identified in compliance with HIPAA.
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