AI Certified Agent Builder
Solution
Clients want to build their own agents and be less reliant on vendors, and most platforms answer that with a blank page and a manual.
AI Self Service is Hippocratic AI’s Guided Builder: an agent that creates and optimizes other agents, built around your specific complexity, use case, and desired outcome. Your clinical and operations teams describe the program in plain language. Guided Builder drafts the structure and suggests the topics to cover, on the only LLM with the safety, clinical features, persuasion engine, empathy, and judgment to deliver complex patient and member care.
Before anything reaches a patient, you simulate it against realistic patient archetypes: elderly patients with low health literacy, non-English speakers, anxious or resistant callers. Every program must pass HAI’s proprietary safety LLM, real human evaluation, and a mandatory final clinical review gate. Your ideas. Our guarantee. The vendor becomes a partner, not a barrier, to innovation.
How it Works
- Tell us what you want to accomplish.
Your clinical and operations teams describe the program in plain language—or upload existing workflows and other documents to help inform the agent. - Build for the outcome.
Certified Agent Builder understands the workflow and, using best practices learned from more than 250M patient interactions, drafts the structure and recommends the conversations and topics most likely to help achieve your desired outcome. - Test it against the real world.
Before anything reaches a patient, you simulate it against realistic patient archetypes—elderly patients with low health literacy, non-English speakers, anxious or resistant callers—and real-world conditions like background noise. It also identifies and tests edge cases beyond the obvious scenarios, so your agent is prepared for what it may encounter when it goes live. - Validate it with human clinicians.
The Agent Builder then leverages Hippocratic AI’s network of thousands of human clinical validators to test the agent and ensure it is safe—in a matter of hours. - Keep making it better.
Every simulation and human evaluation becomes part of a closed loop. When a test uncovers an issue, our tooling diagnoses the problem and implements the fix, so your agent keeps improving without manual debugging.
Features
• Access to the most advanced clinical LLM: clinical workflow knowledge applied through plain-language instructions instead of code
• Built-in clinical safety layer, the same infrastructure every HAI agent is built on, tested by HAI’s proprietary safety LLM with human evaluation and a mandatory clinical review gate
• Customer autonomy: see exactly what Guided Builder built before any change goes in, so you review, approve, and ship with confidence
• Run your own simulation against realistic patient archetypes across your actual population
• Enterprise-grade governance: approval workflows and version-controlled workspaces for clinical, compliance, and IT sign-off
• Smart scaffolding and a use case library of pre-built templates for HEDIS measures, care gaps, and post-discharge outreach
• Edge case generation that surfaces gaps while you are still building
• One-click fixes and closed-loop auto-improvement: when a simulation fails, Guided Builder diagnoses the issue and implements the fix
ROI
The return is speed and unlocked backlog: use cases that waited quarters for an engineering slot go live in days, built by the operations and clinical teams who own them, without the vendor middleman, while the safety layer and clinical review gate keep quality identical to agents HAI builds itself.