Orchestrators / Provider / AI Readmission

Provider

AI Readmission Reduction

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Section 01

Problem

The first 30 days after discharge are when small problems become costly readmissions.

An unfilled prescription, a missed follow-up, confusion about medications, or a new symptom can quickly send a patient back to the hospital. Families are often left to monitor recovery without training or a reliable way to reach the care team.

A patient goes home with a sheet of paper and one phone call. For thirty days the real watching is a spouse checking whether the pills were taken and an adult child noticing that mom seems more confused than usual. The system has no way to support that person, or to hear from them, until someone calls 911.

What’s needed isn’t complicated and every clinician knows it: a real conversation inside 48 hours, then repeatedly. Was the prescription filled. Is there a ride to the follow-up. Is the patient taking both the old and the new blood pressure medication. Across roughly 130,000 discharges, new or worsening symptoms turned up in 26% of patients.

A readmission costs about $15,200, and the interventions that avoid one are almost always small.

This was never a protocol problem. Nobody has had the staff to give thirty days of attention to every discharged patient, so it goes to the few there was time for.

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Section 02

Use Cases

  • Sepsis
  • Post-ED Discharge
  • Follow-Up Capture
  • TCM Suite
  • PROMS
  • Caregiver Updates
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Section 03

Features

Features:

  • Transition-of-care calls in the 24-72-hour window with follow-up appointment capture and in-call booking to support TCM billing.
  • Symptom detection with severity grading across 8 clinical categories and red-flag escalation to a live RN mid-call at 99.75%, under clinically proven nursing guideline escalation protocols.
  • Post-discharge medication reconciliation catching stopped, changed, and duplicated medications — including the patient taking both the old and the new blood pressure medication at once (Med Stoppage supervisor model).
  • Validated PROM instruments administered in natural conversation at scheduled intervals, for value-based contract performance and for the surgeon who needs to know who isn’t recovering as expected.
  • Caregiver Rapport, Caregiver SDOH, Caregiver Clarification, Reassurance, and Caregiver Speech supervisor models for family updates and a second set of eyes at home.
  • Labs and vitals interpretation with Vital Sign Clarification supervisor model.
  • Acoustic Bio-Marker supervisor model — HealthCUES detects a cough inside a live conversation and classifies it (dry, wet, barking, whooping) in roughly a third of a second, for pneumonia, COPD, and CHF surveillance.
  • DME supervisor model for home equipment troubleshooting.
  • Multi-call Memory across the full 30 days, not a single day-three call.
  • Structured EHR write-back.
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Section 04

ROI

SAMPLE USE CASE: TCM Suite (post-discharge TOC) → ROI: $18.4M per $1B NPR (~300 avoided readmissions x $15.2K + TCM revenue)
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Section 05

Demo Calls

Nuanced Clinical Eval
Care Coordination (Discharge)
Labs and Vitals.mp3