Support patients requiring hernia or skin procedures and scheduling at surgery centers.

Help members access colonoscopy or endoscopy centers, with scheduling and reminders.

Assist members needing ENT procedures such as tonsillectomy or sinus surgery.

Support cataract, glaucoma, and retinal procedures with scheduling.

Patient education on orthopedic procedures and providing access.

Check if member experienced power outage, ensure respirator or medical equipment is functioning, and connect to urgent resources.

Check if member experienced power outage, confirm respirator function, review emergency needs, and offer safety guidance.

Follow up with patients on PET scan orders, scheduling, and confirm readiness.

Assist patients with pending ultrasound orders, provide preparation details, and help with booking.

Help patients complete CT scan orders, provide prep guidance, and scheduling.

Assist patients with pending MRI orders, scheduling, and answering concerns.

Educate members on using urgent care, telehealth, or PCP visits.

Introduce health plan services, explain available resources, review benefits, and answer questions to support member understanding.

Call to gather member satisfaction feedback, resolve issues, review services, and ensure patients feel supported by the plan.

Engage patients in behavioral health care, connect with resources, discuss treatment plans, and provide follow-up support.