Our Multi-skilled Agents Designed for Healthcare
We instilled over 30 unique skills that make our agents optimized for healthcare settings
Safety Skills
Call Type
Click to Play
Call Description
Supervisor Models
Clinical Nurse Escalation
We use clinically proven nursing guideline escalation protocols to make sure risky calls are transferred to nurses.
Escalation Supervisor Model
Escalation
Recognizing Drug Names
Triangulating conditions, other drugs, and analyzing utterances to identify drugs.
Medication Recognition
Vital Sign Clarification
As part of our safety system, we clarify vital sign numbers to ensure accuracy.
Clarify
Med Stoppage Instructions
When to stop medications is critical to pre-procedure calls but patients often are confused or have unique questions
Med Stoppage
Clinical Skills
Call Type
Click to Play
Call Description
Supervisor Models
Motivational InterviewingÂ
Our AI uses motivational interviewing to support positive behavioral changes in order to promote adherence.
Motivational Interviewing Supervisor Model
Motivational Interviewing
Untangling Ambiguity
Patients often answer in complicated, rambling ways for intake forms or HRAs but our deep thinking models disambiguate the uncertainty.
Clinical Deep Thinking Form Fill
DME Acceptance, Education, and Tech Support
Patients are often rushed into durable medical equipment without knowing why they need it and often want to return it before even trying.
DME
Social Determinants of Health
Ability to draw out patients deepest SDOH issues so care teams can better provide help and resources.
SDOH
Continuity of Care
Reminding patients of their commitments from prior calls can help to ensure adherence.
Longitudinal Adherence
Emotional Skills
Call Type
Click to Play
Call Description
Supervisor Models
EmpatheticÂ
Closing care gaps is best achieved by first understanding lived experiences and delivering empathy.
Tangent
Honest and Earnest
Talking to AI is seen as magical and witnessing the coming future vs. the frustration of the old IVR.
Do No Harm Guardrails
Charmingly Persistent
With busy or reluctant patients you sometimes have to be a little persistent them into attending to their health.
First 30 Second
Reading Between
the Lines
Patient talks about this challenges but never explicitly says it, but the AI understands what he meant.
Easy to Talk to
–Â No Judgement
AI is so easy to talk to the patient talks about her condition and needing help.
Infinite Patience
Our AI gives patients all the time patients deserve especially when discussing the loss of a loved one.Â
Angel Engine
Common Sense and Scheduling Skills
Call Type
Click to Play
Call Description
Supervisor Models
Tele-Med RestrictionsÂ
Understanding nuanced requirements for different types of appointments is crucial for proper access to care.
Telemed
Scheduling Common Sense
AI’s tend to really struggle with common sense like in this clip where it lists every single available appointment.
Common Sense Internalization Supervisor Model
Common Sense Internalization
Poly Chronic Scheduling
Juggling multiple appointments with dependencies and prerequisites is hard but essential for polychronic patients.
Care Coordination Supervisor Model
Care Coordination
Scheduling Prioritization
We don’t just schedule, we schedule with clinical judgement to escalate urgently when needed.
Appointment Upgrade
Mainline Randomness
Anything can happen on a mainline inbound call. Our AI is able to navigate calls that require special handling.
Mainline Escalation
Speech and Language Skills
Call Type
Click to Play
Call Description
Supervisor Models
Handling Background Speech
Talking or even bickering with family members in the background is very common and will throw off most speech recognition systems. Same issue with background TV.
Caregiver Speech
UnderstandingÂ
Challenging Patients
Some patients are really hard to understand but this can be a safety issue when discussing medications.
Slurred Speech
Forgetful Patient
We can keep reminding patients in a supportive way without getting frustrated.
Call Quality
Our call quality will continue to improve as we move to high definition audio.
HD Audio Support
Language Switching Ease
Switching languages on the fly is far more natural and engaging but much harder to do since speech recognition systems are usually lang dependent.
Bi-lingual Switch
More Superpowers Skills
Call Type
Click to Play
Call Description
Supervisor Models
Remembering All Conversations
With multi-call memory, we build a longitudinal relationship.
Multi-call Memory Supervisor Model
Multi-call Memory
Lets patients ask many, many nutrition questions.
Clinical Nutrition Supervisor Model
Clinical Nutrition
Our AI is familiar with procedures that healthcare professional may not have heard of and how it relates to other procedures.
Contextual Understanding Supervisor Model
Finishing a Patients Sentence
Our AI doesn’t just respond, it understands.Â
Pediatric Skills
Call Type
Click to Play
Call Description
Supervisor Models
Caregiver Reassurance
Our AI is able to provide reassurance to the child’s caregiver in order to proceed with conducting the HRA for the child.
Reassurance
Relationship
Building
Ability to build rapport not just with patients, but also with caregivers to support more holistic care.
Caregiver Rapport
Caregiver SDOH
Our AI is able to delicately handle and provide discovery to hard situations that caregivers often deal with.
Caregiver SDOH
Clinical Summary Clarification
In this call, we have an example of how our AI clarifies in order to take detailed notes for the care team.
Caregiver Clarification
Payor Skills
Call Type
Click to Play
Call Description
Supervisor Models
Provider Directory
Our AI is able to navigate IVRs and engage with staff to make sure directories are updated.
IVR Supervisor Model
IVR
Natural Disaster Handling
Our model platform is able to quickly deploy calls to handle natural disasters and provide crucial information when it’s needed the most
Natural Disaster Handling
Health Risk Assessment
Our AI understands when probe further on medications in order to properly provide information to care teams.
Probe Further Supervisor Model
Probe Further
Continuity of Care
When a member’s PCP transitions out of practice, our AI proactively ensures continuity of care.
Provider Match Supervisor Model
Provider Match
Clinical Nurse Escalation
We use clinically proven nursing guideline escalation protocols to make sure risky calls are transferred to nurses
Provider Match
Pharma Skills
Call Type
Click to Play
Call Description
Supervisor Models
Our AI identifies potential adverse events and product concerns, accurately captures critical details, and guides the resolution process.
AE & PC
Patients can get help troubleshooting device issues, and new deliveries can be arranged promptly if needed.
Troubleshooting
These skills can be applied in the inpatient setting with our co-pilot app
Introducing Our Hippocratic AI Co-pilot App to Help in the Inpatient Setting
Step 1
Order and Select AI Agent Call
Easily trigger patient follow-up by selecting the appropriate genAI agent based on clinical context, directly from the clinicians’s EHR workflow.
Step 2
Schedule AI Agent Call
Schedule one or multiple AI-led calls to patients with just a few clicks, allowing clinicians to focus on in-person care while ensuring every patient receives timely outreach.
Step 3
Post Call Summary Available
Get a structured summary of the AI call with suggested action items, ensuring clinicians can review and approve before the information is entered into the EHR.
Step 4
Integration Back to EHR
Empower clinical teams to initiate and manage AI outreach from any device. The app is fully integrated with major EHR systems like Epic, MEDITECH, Oracle, and more.