Case Study
Scaling Post Discharge Patient Engagement and Communication
Innovation Care Partners at a Glance
Innovation Care Partners is a physician-led Clinical Integration Network and Accountable Care Organization.
1,400 +
Practice care locations network
2,400 +
Local physicians in the ICP network
230,000 +
Patients in the Community
About Innovation Care Partners (ICP)
Innovation Care Partners (ICP) is a physician-led ACO that has scaled from 430 physicians to over 2,400, serving 230,000+ patients. ICP enables providers to improve outcomes and reduce costs. Their model demonstrates how physician leadership and value-based strategies can drive sustainable, patient-centered care transformation.
The Challenge
Innovation Care Partners (ICP) was conducting post-discharge follow-up with patients, but leveraged Hippocratic AI to extend the outreach and provide consistency across patients. ICP implemented Hippocratic AI to ensure every patient discharged received timely and effective follow-up communications, enhancing overall patient outcomes.
The Solution
To ensure comprehensive follow-up care across all facilities, ICP deployed Hippocratic AI’s safety-focused generative AI healthcare agents. The AI agent was also multi-lingual and spoke Spanish as well. These agents contact discharged patients within 48 hours to:
- Review care plans and medications
- Identify new symptoms
- Monitor recovery process and report and findings
- Confirm follow-up appointment