Closing Care Gaps in Hypertension:
How Guidehealth Used Hippocratic AI to Improve Patient Adherence
Case Study: Closing Care Gaps – guidehealth
Guidehealth at a Glance
Their mission is to make healthcare affordable and accessible for all.
500 +
Employees
500,000 +
Patient and member lives
12 +
Enterprise Customers Nationwide
About Guidehealth
Guidehealth is a healthcare organization dedicated to improving outcomes through innovative care management solutions. Their mission is to make great healthcare affordable and accessible for all by closing critical care gaps and enhancing patient engagement. By leveraging cutting-edge technologies and collaborating with partners like Hippocratic AI, Guidehealth strives to provide personalized, efficient, and effective care experiences that empower to take control of their health.
The Challenge
Guidehealth partnered with Hippocratic AI to enhance patient engagement and close care gaps related to blood pressure monitoring. The initiative aimed to collect self-reported blood pressure readings from patients who had not reported a second reading within the past year, helping healthcare providers improve adherence and outcomes.
Hippocratic AI’s Healthcare Generative AI Agent
The solution utilized Hippocratic AI’s generative AI healthcare agents to make outbound calls to patients, encouraging them to provide their most recent blood pressure reading or take a reading during the call. The AI agent, configured to follow specific protocols, was designed to:
- Establish a warm connection with patients and explain the call’s purpose.
- Gather the most recent blood pressure reading or prompt patients to take a live measurement.
- Provide guidance on accurate blood pressure monitoring techniques.
- Educate patients on the importance of consistent monitoring.
- Offer follow-up scheduling if patients were unable to provide a reading at the time of the call.